One Laptop Per Child is in a world of shipping hurt, as now it seems that the G1G1 shipping problems are more extensive that even I dared to believe. It looks like a whole database of orders were lost.
Thanks to ThatSeattleGuy's investigation of posts in the XO Shipping Problems forum and the OLPC Wiki, among other resources, we now have a independent reconstruction of seven failure points of what may have gone wrong during the Give One Get One sales process:
- Second lines of shipping addresses were truncated.
- Internal Patriot/Brightstar database errors may cause updates to be lost
- Order changes may be lost between the fulfillment contractors
- Order status emails may have been intercepted by donor spam filters
- The initial shipping address was a PO Box
- FedEx delivery may have failed without the donor being aware
- he FedEx address verification tool may incorrectly indicate an address is unshippable
OLPC says the buck stops with it. "We take complete responsibility for the problems customers are having," [Jackie] Lustig says. To that end, Lustig can't says she can't say for sure when the last XO notebook will be shipped to each Give One, Get One participant.I wonder if OLPC even knows the extent of the shipping problem? Do they even know how many G1G1 Donors are still waiting? While I don't assume we can account for everyone, I've started a G1G0 Donor List to give us some idea of scale and hopefully add to ThatSeattleGuy's knowledge base.
If you are G1G0, please register now.
Yet, before the comments section fills with anger over the delay, Let's have Michael Bletsas remind us why we all G1G1'ed in the first place:
What I can offer Catherine is my assurance that the laptops that she and the other G1G1 participants donated are already finding their way to kids in the developing world. It might sound strange, but getting 1,000 XOs delivered to a school in Mongolia is much simpler than getting 1,000 XOs shipped to individuals in the U.S. and Canada.And if you want proof, check out OLPC Mongolia. Or better yet volunteer.
Having the kids make the best out of them is what OLPC is really all about.